Help Center

Simply head over to the account page and register using a valid email address and password to be able to access new website features, such as our wish lists.

It’s easy to make changes to your details, whether it’s your payment information, password or address book. Log-in to your account and you will see a range of categories at the bottom of the page under ‘Account Settings’.

You can be rest assured that shopping with Speedo is safe. We’re fully compliant with the data protection act so we care about keeping your details secure. For further information, please visit our Privacy Policy page.

Don’t worry, if you visit our login page and select 'Forgotten your password?' then you can enter the email address registered and we will send you instructions on how to get this reset.

If you no longer want to receive Speedo news, then you can log-in to your account and select the ‘Communication Preferences’ option to make this change or on any past emails from us there is the option to unsubscribe.

Get $5 off for every successful referral and your friends will also get $5 discount when they buy from Speedo.

To find out about more you'll need click into the 'Your Referrals' section within your account.

To get your order in time for Christmas, place it before 13th December using standard shipping.

There may be connection problems due to heavy website traffic. If you receive an error message during checkout process, please log into your account and see if the order went through. Please note that it takes one hour for your order to appear in your account.

Since our warehouse is working hard to get your order items shipped out as quickly as possible, If your order has not been dispatched yet, we may amend your address. As there is a very small window of time to make updates, please provide us your order number as soon as possible.

If your order has not been dispatched yet, we may cancel or amend your order and address. As there is a very small window of time to make updates, please provide us your order number and corrected information as soon as possible.

The Canadian Union of Postal Workers (CUPW) has announced it intends to begin a national strike on Friday, November 15 at 12:01 a.m. ET. Customers will experience delays due to the strike activity. Please visit our delivery information page for more information.

If you have a Speedo Online Account, you can check the status of your most recent orders by visiting our Order Status page. This is the easiest and fastest way to get the most current information regarding your Speedo Online orders.

You can access your order status and history anytime by signing into your account. Once your order has been shipped, you will receive an e-mail shipping confirmation to the e-mail address provided at purchase.

For anything else, you can reach us through our Contact Us page.

We currently offer free standard shipping on orders of $100 or more. For orders under $100, standard shipping costs $9.99. You can find all pricing and details for that on our Delivery information page.

The Canadian Union of Postal Workers (CUPW) has announced it intends to begin a national strike on Friday, November 15 at 12:01 a.m. ET. Customers will experience delays due to the strike activity. Please visit our delivery information page for more information.

When orders are packed in our warehouse, a tracking number will be emailed to you. The tracking number allows you to see where your package is and when it will arrive.

The Canadian Union of Postal Workers (CUPW) has announced it intends to begin a national strike on Friday, November 15 at 12:01 a.m. ET. Customers will experience delays due to the strike activity. Please visit our delivery information page for more information.

Our delivery options are fully tracked. If you have not received your order within the times stated for your destination and you have noticed unusual activity on your tracking number, please contact us for help.

It is possible sometimes packages are marked as delivered before they actually arrive. Your package will likely be delivered shortly after. Be sure to check with your neighbours and post office for more information.

The Canadian Union of Postal Workers (CUPW) has announced it intends to begin a national strike on Friday, November 15 at 12:01 a.m. ET. Customers will experience delays due to the strike activity. Please visit our delivery information page for more information.

Courier company guidelines state they do not consider a package lost until 15 working days have passed. After this period we log a complaint with the courier company. Please contact us for help.

Please check our Returns & Refunds page for all information regarding returning, exchanging or cancelling an order

We have high standards when it comes to packaging your order however mistakes do occur from time to time. Please contact us with all information you have. As part of our customer objectives, we will do our utmost to resolve your query with speed, ease and with absolute minimal inconvenience. We review each case individually when considering the return of the product; in some cases we may require further information such as pictures so we can choose the best course of action.

It’s best to refer to our Returns Policy to find out how.

If you still need help, then you can send our Customer Service team a message via the 'Still need help?' section (below).

The Canadian Union of Postal Workers (CUPW) has announced it intends to begin a national strike on Friday, November 15 at 12:01 a.m. ET. Customers will experience delays due to the strike activity. Please visit our delivery information page for more information.

If you believe your order is late and you have not yet received a card from the delivery company, you can track your order by clicking on the link of your dispatch email with your tracking ID.

Please also check what time you placed your order any orders placed after 1pm MST will be classed as if they were placed the next day. If you have received a card from the delivery company it should have a telephone number that you can call to arrange an alternative delivery.

We take pride in our products so we’re sorry to hear you’ve received your order damaged.

Sometimes things can go wrong but don’t worry, as we can help. Please send us a message via the 'Still need help?' section (below).

Please don’t throw the item away, we may ask for pictures of the damage to ensure we take measures to prevent it happening again.

As soon as we’ve looked into what went wrong, we’ll let you know what we plan to do next by sending you an email.

Please contact our customer service team on our live chat in our help center or alternatively call us on +1(833) 427-0866.

We will be extending our normal returns policy for the Christmas period. Any item purchased between 1st November 2024 and 31st December 2024 can be returned up to 31st January 2025, providing they are in pristine unworn condition.

Unfortunately, Speedo does not offer online gift certificates. We hope to offer this service in the near future. If you have any questions regarding gift certificates, please contact a customer service agent at Speedo +1 (833) 427-0866

We offer a variety of online payment methods to ensure our customers can place orders with ease:

• VISA
• MasterCard
• Discover
• AMEX
• Google Pay
• Apple Pay
• PayPal

You can select your preferred payment method at checkout.

As we take fraud very seriously, you will face validation and authorisation by us and the card issuer, we do this to ensure that our customers are safe while they shop.

If you are seeing the status ‘Payment Problem’ on one or more of your orders then this means that we need you to check the payment information that has been submitted.

Click onto the order and you should see an option to resolve the problem. Before re-entering any card details you will need to make sure that the expiry date and billing address are correct. We also recommend checking funds in the account.

If you have done all that and still the problem is not fixed, then please contact our Customer Service team.

Once you place an order, the payment will show in your account as pending until we send the products to you.

The pending transaction is telling you that the payment is authorised to be taken.

If you want to add new payment details then you will need to do this at the checkout stage.

Your new card details will be saved once your order has been placed. This means that next time around you can order your favourite Speedo products with ease. You can manage your saved payment cards by clicking into ‘Payment Cards’ under Account Settings in your account.

Once you have found all the items that you want then click the bag icon in the drop right of your screen, you will see a box located below your list of items which says ‘Got a discount code? Enter it here’.

Add your unique discount code into this box and click ‘Add’ to apply the discount

If you have any problems entering the code then you can contact our Customer Service team through your account.

In most cases, a promotional code issued on our website cannot be used in conjunction with another code or a promotional event taking place on the site. If you have any queries regarding this, please refer to the Terms & Conditions. Alternatively, you can reach out to us via the Contact Us page.

PayPal is an alternate method for purchasing your order on Speedo. It enables any individual or business with an email address to securely send payments online. With a PayPal account, you can choose to pay with your credit card, debit card, bank account, or PayPal account balance for any purchase you make. Your credit card and bank numbers are never seen by the seller or merchant. Plus, you're 100% protected against unauthorized payments sent from your account.

PayPal Conditions

• If you select PayPal as your payment option, you will continue through the standard checkout process then automatically proceed to paypal.com to complete your payment.
• Once you have been redirected to paypal.com, you will have 25 minutes to complete the payment before your order is dropped.

For more information, visit the PayPal Help Center.
Sign up for PayPal now

How does PayPal work? PayPal is used to securely send payments over the internet. You can choose to pay from your PayPal account balance, a credit card, debit card, or bank account. To make a PayPal purchase, select PayPal during checkout on the www.speedousa.com website and choose your method of payment. Your funds are transferred immediately and securely.

How Do I Create a PayPal Account? To get started, simply fill out the PayPal registration with your desired account type, country of residence, home address, and login information.

How secure is PayPal? PayPal is highly secure and committed to protecting the privacy of its users. Its industry-leading fraud prevention team is constantly developing state-of-the-art technology to keep your money and information safe. When you use PayPal to send money, recipients never see your bank account or credit card numbers.

How Do I Contact PayPal Customer Service? For the fastest response, you may access the user-friendly Help Center. Developed by the PayPal Customer Service team, this Help Center contains a comprehensive information database. Simply type a question into the search box to receive a complete answer.

If you do not find the information you need in the Help Center, PayPal Customer Service representatives are available to assist you. Send an email for a prompt response or contact PayPal directly by phone:

Customer Service: 18339363803
4:00 AM PDT to 10:00 PM PDT Monday through Friday
6:00 AM PDT to 8:00 PM PDT on Saturday

SpeedoCA is required by law to collect applicable sales or use tax on shipments to states where SpeedoCA and its affiliates maintain a place of business or business relationship. These taxes will be added to your order.

Speedo uses the industry standard encryption protocol known as Secure Socket Layer (SSL) to keep your order information secure.

Secure Shopping Guarantee has been established for every transaction made with Speedo. If any unauthorized charges were to appear on your credit card as a result of shopping with Speedo, you must notify your credit card provider in accordance with its reporting rules and procedures.

Please refer to our Terms & Conditions page.

Please refer to our Privacy Policy page.

Please refer to our Size Charts page.

The size charts for individual products will be available within that products' page.

Pool chemicals and oil residues can be particularly damaging to swimwear containing LYCRA® XTRA LIFE™ fiber. To prevent chemical damage to SPEEDO® swimwear, rinse your SPEEDO® suit in cold water immediately after each use. Do not wash suit with any detergent. Always hang-dry your suit in a well-ventilated space, as mildew will cause premature deterioration of swimwear containing LYCRA® XTRA LIFE™ fiber.

Remember that loose fitting garments do not wear as well as those that conform to the body. When putting on your SPEEDO® suit, do not pull too hard on the fabric as it may damage. It is best to pull the suit up onto the body in stages, holding the SPEEDO® suit at the leg openings.

You can read About Speedo here. 

You can read about Corporate Responsibility. 

You can read our Accessibility page.